I’d like a refund
Please send us a PayPal money request with the amount of your order. If you don’t have PayPal account, please sign up as it is free. Yes, we understand that things change and can refund your order. Instructions are below:
Please log into PayPal and send a request for funds to us (use [email protected]) in the amount of your order.
Last updated: September 14, 2017 02:09
Does the PowerWatch or Black Ops watch support notifications?
Not at the moment. The only watch that supports notifications is the X.
Last updated: September 14, 2017 02:11
Will the X support What’s App, Facebook, etc.
At the moment, the PowerWatch X will support notifications like email, sms text, calendar alerts, phone call and setting alarm to vibrate. We may introduce more app support later in 2017
Last updated: September 14, 2017 02:15
Do I have to pay VAT and taxes for the watch?
Yes
Last updated: September 14, 2017 02:18
I Bought Two watches and paid shipping fees both times. Can you refund me one of my shipping costs?
Yes. Please send us a PayPal money requests to [email protected] for the amount of one shipping fee.
Last updated: September 14, 2017 02:21
I would like an extra nylon or rubber strap
We are not selling extra nylon or rubber straps at the moment
Last updated: September 14, 2017 02:23
Do you plan on supporting multiple time zones?
Yes we will support multiple time zones
Last updated: September 14, 2017 02:23
Do you plan on releaseing a software development kit (SDK) or application programming interface (API)?
Y3es, we will release one after the watch ships
Last updated: September 14, 2017 02:24
Hi I would like to see a picture of the bottom of both the PowerWatch models. Does the PowerWatch X have touchscreen support?
The X does not have touch screen support. You can see the bottom of the PowerWatch in our personalization update
Last updated: September 14, 2017 02:26
will I be able to respond to a text message from the phone or will I have to use the phone to do so?
You will need to use your phone
Last updated: September 14, 2017 02:27
what happens when thermal energy is full on the watch?
It continues to charge the battery
Last updated: September 14, 2017 02:29
if the PowerWatch isn't in contact with a person's skin (over a wetsuit, will it still show the time, or will it go into sleep mode? 3) if it's not in contact with skin \
if it's not in contact with skin and there is no motion the. Yes it will turn off. But if wearing a wetsuit it should stay on.
Last updated: September 14, 2017 02:34
What does the Milanese Strap look like?
Here’s a photo:
Last updated: September 19, 2017 13:24
I place two separate contributions for two watches, but my survey is only reflecting one watch?
If you’ve placed multiple watche contributions on Indiegogo, you’ll have one survey for each watch.
After you click through your first watch survey, click on “View Confirmation” from the sharing page. From there, you’ll see a yellow bar that says “You have multiple surveys for this project.” Click on that to finish up any remaining surveys.
Last updated: September 21, 2017 13:01
My survey is asking me to pay for my watch again — why?
If you’re being asked to pay for your watch again, there may have been an add-on watch added to your order by mistake.
After you answer your survey questions about your upgrade options, your watch is automatically applied to your order based on how you’ve answered, so there’s no need to select anything in the add-ons section unless you’d like to buy more watches.
To edit your add-ons, click on “Edit Add-ons” from your confirmation page to remove any items added by accident. You can also edit your add-ons directly here
Last updated: September 21, 2017 13:30
Can I edit my engraving preferences after I've submitted my survey?
Yes! If your survey is unlocked, you can click on “Edit Pledge Questions” from your survey confirmation page to edit your previously submitted responses.
Last updated: September 22, 2017 14:37
Is there a warranty or return policy for the Powerwatch?
Yes, we will offer a one-year warranty for factory defects.
Last updated: September 25, 2017 11:53
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.